Policies

Order Modifications:

Please note that once your order has been shipped, we cannot modify or cancel it. Refunds/exchanges can only be processed for defective devices. However, you can modify the shipping address within 1–3 hours of your purchase IF the order has not already been shipped. If you need to modify your order, please contact us as soon as possible.

Shipping:

The fulfillment process takes about 1–3 days, followed by a 7–12 day shipping period. Express shipping has a shipping period of about 5–7 days, but cannot be guaranteed due to external factors like weather, transport, and/or carrier issues.

Returns and Refunds:

We offer a 15 to 30-day return policy (based on the product) for our customers from the day they receive their item only if there are defects with the product. If there is anything wrong with the functionality of the product, we will first troubleshoot the issue. If nothing can be fixed, we will work on an exchange. If the exchange does not fix the issue we will follow up by our processing of the refund value and/or shipping details for the new product. Note that original packaging and everything that the product came with must be returned! Please note that shipping and handling fees are not refundable. We will not process refunds for accidental or mistaken orders. We also cannot process refunds for customer "change of minds". We are also not responsible for lost or stolen packages - we will ship the order to the given address to the best of our ability, but from that point, it is the local carrier and your responsibility to pick up the package. Stolen packages will not be compensated for. We will do our best to find details about your delivery through local and global delivery channels.

Additionally, our responsibility as sellers ends as soon as the package is marked as delivered. From that point, it is the customers responsibility to pick up the package. We will not issue any refunds for missing packages once it has been delivered. If the package is lost in transit, or if there are shipping delays, we will address the issue and process a refund.

Order Modifications:

Please note that once your order has been shipped, we cannot modify or cancel it. Refunds/exchanges can only be processed for defective devices. However, you can modify the shipping address within 1–3 hours of your purchase IF the order has not already been shipped. If you need to modify your order, please contact us as soon as possible.

Shipping:

The fulfillment process takes about 1–3 days, followed by a 7–12 day shipping period. Express shipping has a shipping period of about 5–7 days, but cannot be guaranteed due to external factors like weather, transport, and/or carrier issues.

Returns and Refunds:

We offer a 15 to 30-day return policy (based on the product) for our customers from the day they receive their item only if there are defects with the product. If there is anything wrong with the functionality of the product, we will first troubleshoot the issue. If nothing can be fixed, we will work on an exchange. If the exchange does not fix the issue we will follow up by our processing of the refund value and/or shipping details for the new product. Note that original packaging and everything that the product came with must be returned! Please note that shipping and handling fees are not refundable. We will not process refunds for accidental or mistaken orders. We also cannot process refunds for customer "change of minds". We are also not responsible for lost or stolen packages - we will ship the order to the given address to the best of our ability, but from that point, it is the local carrier and your responsibility to pick up the package. Stolen packages will not be compensated for. We will do our best to find details about your delivery through local and global delivery channels.

Additionally, our responsibility as sellers ends as soon as the package is marked as delivered. From that point, it is the customers responsibility to pick up the package. We will not issue any refunds for missing packages once it has been delivered. If the package is lost in transit, or if there are shipping delays, we will address the issue and process a refund.